University of Louisiana at Lafayette
Computing Support Services

University Email

SELF-HELP GUIDES > EMAIL

 

About University Email
Access to University Email at UL Lafayette is established through activation of a UCS account (Stephens Memorial Hall, Room 201). The UCS username and password are used to access your University email account.

University Email may be accessed through a variety of options:

Adding Email Aliases and Forwarding Email
UCS account users have the option of adding email aliases to their University email address. An email alias is another name for the email address. Use the Mailbox Alias and Forwarding Utility to add and remove email aliases, forward email to another address, and receive a report of aliases and forwarding.

Mail Quota
Mail quotas are in place for all UCS users. Faculty and staff have a mail quota limit of twenty megabytes. Students have a mail quota limit of ten megabytes. To avoid interruptions in mail service, users should read and delete mail regularly. Messages that can not be stored on the server due to an exceeded mail quota will be returned to the sender as undeliverable.

POP Server Account Settings

  • Incoming (POP) Mail Server: pop.louisiana.edu
  • Outgoing (SMTP) Mailer Server: mailer.louisiana.edu
  • Account Name/Username: UCS CLID/Username

Dealing with Unwanted Email
The question of how to deal with unwanted email is very popular. Although the University has taken efforts on the server side to reduce SPAM mail attacks, messages may continue to infiltrate your email account. These messages are sent to your University email account and the best way to deal with this unwanted messages is to simply delete them. However, certain email applications have mail filtering options that may be configured to automatically delete messages with certain keywords. These filters must be controlled by the individual user and may result in the deletion of legitimate email messages. Users who plan to enable mail filtering capabilities should do so with caution. Some unwanted mail messages may include a hyperlink to a form that claims to remove you from their mailing list. Never follow or submit these forms. These submit forms only verify that your email account is active.

Users may also want to protect their University email address. This may be accomplished by reserving the email account strickly for academic communication purposes. Users may want to consider creating a "free" or "alternate" email account with a commerical provider for use when registering for software, etc. or other uses not related to academic communication.

Closing the Email Message Preview Pane
Users who have configured Microsoft Outlook, Outlook Express, Eudora or other POP enabled email applications have the option to turn off the Preview Pane window. This will close the area that by default displays the email message and all of its contents. Many users choose to close the preview pane to prevent viewing of unwanted email messages. NOTE: Messages to be read will open in a new window. Remember to close the Message window after viewing.

Outlook XP -- Closing the Preview Pane

Click View and select Preview Pane.

Outlook Express -- Closing the Preview Pane

    Click View and select Layout. Uncheck the option "Show Preview Pane" Click OK.

Eudora -- current versions
  1. Click Tools and select Options.
  2. From the Category List, choose Viewing Mail.
  3. Remove the check mark next to "Show Message in Preview Pane."

Viewing Complete Email Headers
Some email program do not fully display all email headers. Mail headers may contain additional information such as originiating IP address which may be helpful in determining more information about a sender.

Microsoft Outlook -- Viewing Complete Headers
Right-click on the message (do not open message). Select Options. Mail headers will be displayed in the "Internet Headers" section of the Messages Options window. Copy and paste (Control+C) the header information into a text editor window for reviewing or printing.

Microsoft Outlook Express -- Viewing Complete Headers
Right-click on the message (do not open message). Selection Properties. Click the "Details" tab. Copy and paste (Control+C) the header information into a text editor window for reviewing or printing.

Eudora -- Viewing Complete Headers
Open the Message. Click the"Blah Blah Blah" icon that appears at the top of the message.

Viewing Complete Email Headers
If you know you are going to be out of the office and not answering your email, you may wish to leave your sender's a message letting them know you are out for a while, but will be returning messages on your return. To activate the Auto Reply feature, click on Pref, the second to last icon in the row of icons. Upon clicking this icon, click the Auto Reply tab. Leave the Auto Reply Text as is or change to the text you wish the user to see while you are away. When you are ready to begin receiving messages, clear the Auto Reply option simply by clicking on the Auto Reply box.


Not receiving mail sent to me by others

Check the number of MB of storage being used by all of your folders by clicking "Folders" and looking under the coloum named "Size" and row named "Total".

If this number is greater than 10 MB for students and 20 MB for faculty/staff, then you need to begin deleting folders from your mail.

To delete folders, click the Delete button correspondig to each folder that can be deleted.

Once you have deleted as many folders as you can, go through your inbox deleting as many messages as you can.

Remember to keep email and/or folders as clean as possible at all times.


Questions or Comments
If you have any questions regarding email at UL Lafayette, please contact the Help Desk (Stephens Memorial Hall, Room 201; 337-482-5516; helpdesk@louisiana.edu)

 



© Copyright 2005 by the University of LOUISIANA at Lafayette
Computing Support Services, P.O. Box 42770, Lafayette LA 70504
Phone: 337/482-5516 · E-Mail: helpdesk@louisiana.edu