What do I do
when I try sending email, but it keeps bouncing back to
me?
When trying to send email which bounces back, the following steps should be followed:
- Examine the message which has bounced back.
- If the message indicates that mailbox quota has been exceeded.
Then email must be deleted from the mailbox which the message is being sent.
- If the email which bounces back indicates that the email sent has been blocked, then this means that the external mail relay server (the server from which the email originated), from which the email
is being sent has been "blacklisted" from the university email web site.
The user should send their correspondence through a different email service or method.
- Email may also indicate that mail has been sent to an unrecognized account. This means the email address of the user
being sent mail is incorrect.
Review the sent message for possible flaws in input.
- If the email contains a virus the email will bounce back with a containing message on which virus was detected in the message.
The sender should clean all viruses off their computer to resend the original message.
- If the email contains a post script suffix (attachment) that is disallowed (ex: *.exe, *.bat, *.url, etc.) by the University email system.
The email sender should compress (zip) the file to avoid bouncing email to the recipient.
|
|
What do I do when I am no longer able to send and/or receive email?
If user is not receiving email any longer, this usually means that the mailbox of the user is full. To correct the problem, follow the following steps:
- Check user is not over quota by looking for the amount of disk
space the user has already used. This is done by looking
at the top right hand corner of the screen to see how
many MB/KB of space is used. If the user is a student,
the total amount of quota should not be over 10 MB or
even close. If the user is a faculty member, the total
amount of quota should not be over 20 MB or even close.
If the amounts are near these amounts, proceed to the
next step.
- Click on the Folders icon located at the top of the screen. Clear
out as much email from the folders as you can by clicking
on the folder name and deleting all messages that aren't
good. If you know that all the messages in the folder
are not good, click on the Delete button corresponding
to the folder.
|
|
How do you set up an email alias?
In order to set up an email alias, follow the following steps:
- Go to Helpdesk Website (http://helpdesk.ull.edu)
- Click on Email Alias option located in the right hand
corner of the page.
- Enter in your username and password.
- Enter in the alias you wish to add to this mailbox under
"Add these alises to my mailbox".
- Click on the "Send" button.
|
|
How do you stop email from forwarding
to another account
you previously were forwarding to?
In order to stop email from forwarding to another account
you previously were forwarding
to, follow the following steps:
- Go to Helpdesk Website (http://helpdesk.ull.edu)
- Click on Forward Email option located in the right hand
corner of the page.
- Enter in your username and password.
- Click on the button corresponding to "Do not forward my email
elsewhere"..
- Click on the "Send" button.
|
|
|
How do I set up my email to be forwarded
to another email address?
In order to set up email to be forwarded to another email
address, follow the following steps:
- Go to Helpdesk Website (http://helpdesk.ull.edu)
- Click on Forward Email option located in the right hand
corner of the page.
- Enter in your username and password.
- Click on the button corresponding to "Forward my email
to:".
- Enter the email address you wish to forward to under "Forward
my email to:".
- Click on the "Send" button.
|
|
What is mail quota for students and staff?
The mail quota for students has been increased from 4 MB to
10MB; for faculty and staff, the
mail quota has been increased from
10 MB to 20 MB.
|
|
How do I know if an email has an attachment?
There will be a paper clip on the email received.
|
|
How do I change the FROM email
address in Openwebmail?
An alias only affects incoming mail. What the remote
user sees as the user's "From" address is a function of the
program used to send the email. For Openwebmail
(webmail.louisiana.edu)the user
can set the outgoing email address by going to the "User Preferences" (the
little grear). There they can set the "From" address.
First, click on the small envelopes to the right of the From
input box. This brings you to the "Edit Personal Email Addresses" screen.
Fill in the "Real Name and Email Address" fields with the information
that the user wants to be contained in their out going
email. Then click "Add/Modify".
Click on the little folder at the top of the screen
to get back to the previous page. Then use the drop down
menu for the "From field
to select the information just entered. Scroll to the
bottom of the page and click "Save". |
|
How do I move email to my WebDisk?
Follow the following steps in order to put a piece of mail
data on your WebDisk:
- Go to OpenWebMail.
- Click "Folders".
- Type in "Name of Folder".
- Click "Add".
- Find message you wish to move to folder created.
- Click on message you wish to move.
- Select folder from pull down menu next to [Move] button.
- Pick folder created.
- Press [Move] button.
|
|
How do I create "a group" in OpenWebmail?
To create "a group" in OpenWebmail, do the following.
- Go to OpenWebMail.
- Click "AddrBook" icon.
- Click "New Group" icon.
- Enter group name under "Group Name".
- Enter email addresses in group with a comma between each.
- Press [Save] button.
|
|
What if I am receiving an email error
49 and I cannot check my email any
longer, what should I do?
| An error 49 usually means user is out of disk quota. To solve
this problem, follow the instructions
[here].
|
|
How do I delete messages from my
inbox in Openwebmail?
To select specific messages to be deleted, click the
box on the right of the message
and click the "To Trash" icon.
If you wish to delete all messages in the inbox, go
to Trash folder by clicking on "Folders"
icon, and delete messages from there
by clicking on the "Delete" button
corresponding to the Trash folder. |
|
What do I do when I have exceeded
my mail quota and I cannot access my email?
| If
you are having a quota problem, clean out your Trash Folder.
This should relieve the quota problem. Also, check your inbox;
delete as many messages as possible. If they still persist,
then check other folders and relieve quota by deleting unnecessary
folders. |
|
Why has my account
been deleted?
| Your
account may have been deleted because you did not attend the
semester you originally applied to the university to attend.
Your account would also be deleted if you sat out a semester
or you graduated from the university. |
|
How long after graduation
will my account remain active?
|
Students accounts
are deactivated
because of
graduation
in February
and October.
All users who
are about to
be removed
from the system
are sent warning
emails at least
two weeks before
their account
is deleted
from the UCS
system.
|
|
Once
my account has been deactivated, how do I
activate it again?
|
The way accounts can be activated
again is by going online [here] to
submit their application or to the Admissions
Office in Martin Hall and pay a fee to reapply
for the upcoming semester. Once they have
done this, they can then register for classes
if the student has been admitted to the University.
|
|
If I can
get on some computers on campus, but not
all of them, what must I do? If I am supplying
my ULINK username and password, but I cannot
get onto Mobile Text Messaging, what must
I do?
|
Some
students on campus
have older accounts
which have
not yet been
synchronized
with the UCS
systems. Synchronizing
your user id
and password [sync
your user id
and password
here] will allow the user to access computers/programs
they may
have had
trouble accessing before. |
|
What is the policy for visiting users
wanting computer access?
|
Users who are visiting campus for
campus work or presentations (ie.
guest) are not allowed to receive
access to computer facilities without
first getting concent from the
Assistant Vice President of Information
Technology. This request must be
in writing from the Director of
the department which the guest
is visitng. The letter should state
what services are needed and for
what purpose they will be used. |
|
I have lost my password, what do I
do to get a new one?
| If you know your user name and need a password, you must come in
person to the Help Desk with a picture
id to change the password. Please
note that identification can be either
your cajun card or a driver's licence.
Passwords CANNOT be issued over the
phone. |
|
What do I do if I get a security violation
error?
| Install security certificate by going to Wireless Network and then
"[Here]" where it says to install the
security certificate to keep this message
from showing up. |
|
As a new faculty or staff how do I get computer
access?
| Computer access becomes available to faculty/staff two days after
they have processed all paperwork with
Susan Miller in the Personnel Office.
If a faculty/staff member comes to
the Help Desk two days after seeing
Susan Miller and they are not in the
system, then the Director of their
department must write a letter to Susan
Miller requesting that the staff/faculty
member be added immediately in order
to speeed up the process of geting
computer facility access. |
|
What do I do if my computer cannot
access any of the computers on campus?
| Try to sync the password. If there is no account for the user,
the student is not enrolled. The student
should register for the Spring semester
to be in the system again. |
|
What if I know the name of
the account (username) and I know the password but I wish
to change the password to something I can remember,
what do I do?
| If you know your username and password, but wish to change the
password to something you can remember,
go to the HelpDesk website (http://helpdesk.ull.edu).
Click on "Change Password" option in
the right hand corner of the screen.
Enter username and current password
as directed. Next, enter new password,
based on the rules outlined in "Rules
for Changing Passwords". You must enter
this new password twice and then press
"Change Password" button. |
|
Does my password change when I become a
student when I am already a faculty/staff?
| No, your password stays the same. |
|
If I am a student who has graduated, can I have
a user name and password in order to get onto ulink?
| Graduated students are given 2 weeks notice via email as to
when their accounts will be deleted
and access removed from the system.
Once the account has been deleted,
there is no way to get information
in your email or home directory. |
|
What
if I live in Legacy Park Apartments and I
am having internet problems?
| Students having internet problems at Legacy
Park Apartments need
to place a work order
with Legacy Park Apartment
Housing at 482-6471.
|
|
What if I am a faculty or
staff member and I am experiencing problems
with getting access to the internet?
| The best way to solve this problem is to ask others
in your building or
your floor whether
they are experiencing
internet problems too.
If others are experiencing
problems, then contact
TT# and report the
problem. If it is only
your computer that
is having computer
internet access problems,
then have a building
technician look at
your machine to see
that there is no hardware
problems. If he/she
does not see a problem,
contact the Help Desk
so that a trouble ticket
can be written up for
our technicans to make
a trip to your office. |
|
What if I am in a dorm and
I am experiencing problems with getting access
to the internet?
| If you are experiencing internet problems in the dorm,
please call the technican
associated with your
dorm. The number is
2-2FIX. |
|
How do I configure my
wireless for UWIN?
|
What are the deployment locations
for UWIN on campus?
| In order to find out where UWIN connections are available, go to
the http://info.louisiana.edu website under
"Wireless/Uwin -- How to make a connection".
As you read the webpage, you will see where
it says "Our current deployment location can be
seen [here]". Click on the word "here". |
|
How do I register
for Passport?
| Email dlg5726@louisiana.edu |
|
How do I access Passport from ULINK?
| To access Passport from ULink, enter your username and password
into Ulink. Once you are in Ulink click on
the Tutoring tab. Once in Tutoring tab, click
on Passport option on the right side of the
screen.
|
|
How do I encrypt/decrypt
secure data?
|
In Windows Explorer you double-click
to open a document, but you may also
right-click to see a menu of choices
appropriate for the particular document.
The right-click menu is called the
context menu. This is where you'll
find most of the functionality of AxCrpt.
Encrypt
To encrypt a file, right-click it and select "Encrypt". You'll
be asked to provide a pass phrase.
Enter a passphase, ie. a sequence of secret strings. This is
the secret that will protect your data
from viewing by others and undetected
tampering.
Please note that encryption does not protect you from data loss. Regular backup copying is the only method that will do this.
Enter you pass phrase a second time for verification. It's vital
that you ensure that you actually type
what you think you type, and that you remember this pass phrase
Click "OK".
There are NO BACKDOORS into AxCrypt. If you forget your
passphrase your documents are likely to be irretrievably
lost. Write down, or print it, and
keep it in a safe place. Open an encrypted document
The encrypted document will have the .axx extension, and be shown
with the AxCrypt icon.
To conviently decrypt the file, just double-click it to open
it in its own application, and when
done have it re-encrypted if modified.
Decrypt an encrypted document
To
permanently decrypt a document, right-click
it, select "Decrypt"
and enter the pass phrase when prompted.
Click
OK The file will be restored to its orignal name and contents.
The pass phrase memory
AxCrypt has the capabiltiy to remember any number of pass phrases
for decryption, and a default pass
phrase for new encryption.
This memory is only as long as your logon session.
If you use the pass phrase memory, you should be using a password
protected screen saver, and not leave
your system unattended.
To enable this feature, use the provided checkbox options on
the pass pharse dialog. The dialogs
above show these checkboxes at the
bottom.
All options in AxCrypt are 'sticky' -- this means that the default
is the same as you last choice.
|
|
Where are the labs located on campus?
Which labs have printers? Which labs
have scanners?
A list of the labs on campus can be found [here].
All labs have printers available for
your convience. |
|
Where do you go to get tutored?
In order to get tutoring, go to second floor Lee Hall.
|
|
How do I netreg my computer?
A computer can be netreged by
following these steps:
- Enter your user name where CLID is asked for. This is your
username which appears on cajun
card.
- Enter password associated with CLID. This is the password
used for louisiana.edu email.
- Enter location of computer. Enter building; if wireless laptop
enter "wireless".
- Choose machine type.
- Choose indefinetely for "Retain Info" time. Studnet
registrations will persit for only
one semester.
|
|
How do I find
a schedule of classes for the semester?
Finding the Schedule of Classes can be
done in one of two ways:
- Go to University Website (ull.edu). Click on Index A-Z. Click
on S. Click on Schedule of Classes.
Click on semester and year. Then
print or search .pdf for data needed
OR
- Go to Universtiy Website (ull.edu). Click on ULINK. Enter
username and password. Click on
Students Link. Click on Schedule
of Classes By Course and Section
Number.
|
|
How do you find an IP Address?
The IP Address of a computer can be found on a Windows Operating
System as follows:
- Click on the Start button.
- Click on Run...
- Enter "cmd" as the command line.
- Click ok
- Enter ipconfig.
- Press Enter.
The IP Address of a computer can be found on a Vista Operating
System as follows:
- Click on the Start button.
- Click on Programs
- Click on Accessories
- Click on Command Prompt
- Enter "ipconfig" at command line.
|
|
How do you find a MAC Address?
The MAC Address of a computer can be found on a Windows Operating
System as follows:
- Click on the Start button.
- Click on Run...
- Enter "cmd" as the command line.
- Click ok
- Enter ipconfig.
- Press Enter.
The MAC Address of a computer can be found on a Vista Operating
System as follows:
- Click on the Start button.
- Click on Programs
- Click on Accessories
- Click on Command Prompt
- Enter "ipconfig" at command line.
|
|
How are reentry fees paid?
Reentry fees can be paid in one of two ways:
- Undergraduate student pay online [here]. Graduate
students pay oneline [here] OR
- Pay at student cashier's office in Coronna Hall.
|
|
How are reentry fees paid?
| All reentry students must reenroll into the university in order
to get a username and password. To
reenroll, the student must reenroll
online or via Enrollment Services
first floor Martin Hall |
|
What does it mean to be sanctioned?
Users obtaining sanctions will be refused access to computer
facilities for 7 days. Please call the phone number stated on the
computer to get further information concerning why you have been
sanctioned. At the end of the phone call, you will be transferred
to someone who will tell you why the sanction occurred
|
|
|
What does an instructor
do if he has entered the wrong final
grade for the student in the system?
| After the grading process is complete, then a Change of Grade
Card with appropriate signatures
will be required to change a grade.
|
|
What do I do if my computer gets sanctioned?
If your comptuer has been sanctioned, you will receive a message
on your screen indicating that you
have violated your privileges as
a user. You should read the message completely and call the
telephone number at the end of the
message. When calling the phone number
indicated, listen to the full voice
mail message, you will then be directed to someone who will
be able to help you with regard to
your access privileges being restored.
|
|
What does the instructor do if he has
entered an incorrect final grade
for the student in the system?
After the grading process is complete, then a Change of Grade
Card with appropriate signatures
will be required to change a grade.
|
|
<
How much does it cost
for freshman orientation?
Normal freshman orientation cost is $75.00. If paying online,
there will be a $1.00 transaction
fee.
|
|
tr>
If I am late paying my freshman orientation
is there a fee attached?
|
How can I check whether I am scheduled
for an orientation session?
In order to check whether your orientation has been scheduled,
follow the following steps:
- Click on "Student" tab.
- Click on "Registration" option.
- Click on "Freshman Orientation".
- Click on "Submit Query".
|
|
How do I register for freshman orientation?
To register for freshman orientation, follow the following
steps:
- Click on "Student" tab.
- Click on "Registration" option.
- Click on "Freshman Orientation".
- Click on "Submit Query".
|
| |
|
If I am a student
transferring to another university, then how do I get
a transcript? If
I am a graduate from the university, where can I get
a copy of my transcript? What if I no longer attend the university ; how would I get a transcript of my grades without a password?
All students transferring to another university or no longer
attending the university must get
a copy of their transcript from
the registar's office.
|
| |
|
How do I register
for classes?
To register for classes follow the following steps:
- Go to http://ull.edu.
- Click on Ulink.
- Click on Students tab.
- Click on Registration and begin registering for classes.
|
| |
|
Where do I go to get a PAC number?
| PAC Numbers are no longer issued to students.
|
| |
|
How do I get a hold lifted from
my account?
| In order to lift a hold, under the "Student" tab, click on
University Holds. A Hold Description
will appear along with a list
of where to go or call to lift
the hold.
|
| |
|
If I am not currently enrolled for
the fall semester, but I need to register for the spring
semester, what do I do?
| If you are not currently enrolled for the fall, you must
first reenroll for the spring
semester. Once you have enrolled
for the spring semester, it will
be approximately one week from
the time you reenroll that you
will receive your acceptance
letter. You should receive a
username and password within
one week of the acceptance letter.
If you do no receive this letter
please call the Help Desk
to ensure you are in the system.
You can then come by and pick
up your password with a picture
id.
|
| |
|
What do I do when I get
a "cannot
connect to database" error?
| Call Myra Silva at (337)482-0639.
|
| |
|
I am a new student
without a username and password and I need to apply for
financial aide. Where do I go to apply for the aide I
need?
| If you need to apply for financial aide and you do not have
a username and password, you
can apply for Financial Aide
by clicking on Student Life at
the top of the http://ull.edu
website. From there you can see
a Financial Aide box which directs
you to the different financial
aide forms available. If any
further help is needed, contact
the Financial Aide office.
|
| |
|
What do I need in order to fill
out a financial aide appeal?
In order to fill out a financial aide appeal, the following
must be complete:
- A FAFSA form must be filled out.
- All holds on your account must be removed.
- You must see your advisor.
- You must register your classes for the semester.
|
| |
|
What do I do if I don't have a username
and password and I need to fill out a financial aide
appeal?
If you do not have a username and password and need to
fill out a financial aide appeal,
you must reenroll into the university;
wait to be batched and then
receive your username and password.
Receivig a password highly
depends on the date of batching.
Once you have received a password:
- A FASFA form must be filled out.
- All holds on your account must be removed.
- You must see your advisor.
- You must register your classes for the semester.
|
| |
|
What if I cannot
log into any of the Sun Workstations (ie. When logging
in system brings me back to login screen each time I
input my username and password)?
| Obtain "Disk Quota on UCS" handout from either printout service
area at Stephens Hall or the
Conference Center or the Helpdesk.
Follow the instructions step
by step in clearing disk quota.
If any help is needed, contact
the Help Desk at Stephens Hall
201.
|
| |
|
If I get an error message
saying "SESSION HAS EXPIRED" while working in ULINK
what does this mean?
| If user gets a "SESSION HAS EXPIRED' error, this means he
needs to log out of ULINK and
log back in again. His terminal
session has expired and needs
to be refreshed.
|
| |
|
Why can't I connect to ULINK
from at my workplace?
| ULINK sometimes has connection problems from workplaces because
of firewall or security reasons.
You are advised to log on from
home or a UL step lab workstation
to register for classes.
|
| |
|
How do I drop a class in ULINK?
To drop a class in ULINK follow the following steps:
- Click on the Student tab.
- Click on Registration
- Click on Regular Classes
- Click on Submit Query
- Click the class(es) you wish to drop
- Click the Drop icon..
|
| |
|
What if all
my classes have been dropped even though I have paid
my fees?
| If your classes have been dropped and you do not know why,
there is always the possiblity
that you did not pay your fees
on time and the registar has
dropped your classes. If you
have paid your fees on time,
you should still contact the
registar's office to see what
the problem could be.
|
| |
|
How do I connect my Xbox to
the network?
| If you wish to connect you Xbox to the network, first obtain
your MAC address and then bring
a photo id to the HelpDesk at
Stephens 201 to manually activate
the machine.
|
| |
|
What if I want wireless access
to the internet via my PDA/Phone?
| If you wish to connect to wireless internet via a PDA/Phone,
you must get the system administator
to manually register the peripheral.
Contact the HelpDesk at Stephens
Hall 201.
|
| |
|
Who do I call
for phone support? What if I need help setting up my
voice mail?
| Call TT# if you need help in setting up your voice mail?
|
| |
|
What do I
do if "default
sender"
prints on my printout in Stephens Hall?
|
What do I
do if I have a printer problem while in the lab?
| Report it to the lab technican.
|
| |
|
Where are the
scantron machines located on campus?
Scantron machines can be located at:
Stephens 122
Madison 220
Wharton 407
If exams are given on Saturday, Stephens 122 can be unlocked
by personnel in Stephens 309.
|
| |
|
If I am a faculty member, where
can I go to get help with the scantron machines?
The advantage to using the machine in Stephens, is that
staff in the building can help
faculty with the operation
of the equipment. During normal
office hours, ask Nola Navarre
in SMH 146 for assistance.
If she is not available, go
to the Help Desk, SMH 201.
|
| |
|
Who is the technican
for my building?
Mike Dawson 482-5641
Bourgeois Hall
Kirk Underwood 482-5027
Special Services in Declouet
Hall
Cathy Bishop 482-0678
Geology
Tyler Miller 482-0303
New Iberia Research Center
Dave Desormeaux 482-5812
Research and Graduate Studies in Martin
Louis Diemert 482-5485
English/History/Modern Language/Geography
Kelly Saltzman 482-6488
Nursing Department
Jim Dooley 482-1221
Chemical Engineering
Shelby Williams 482-6852
Electrical Engineering
Mark LeBlanc 482-1165
Civil Engineering
Randy Andres 482-5750
Petroleum Engineering
Merlin Bodin 482-5801
Mepol
CJ Legrand 482-5644
HIM(for Novell-Server)
Britni Boudreaux 482-5783
College of Business/Business Admin/BSTAT
David Lynch 482-5903
College of Education
Gary Asmus 482-5903
College of Education
Center for Child Development
in OK Allen (not Child Studies
in Hamilton Hall) 482-1590
Nolan Mark LeBlanc 482-1165
Arts and Architecture
Garland Rodriguez 482-6345
Guillory Hall and University
program council in Student
Union
Lothar Blome 851-1116
Information Networks
Duane Huval 482-6024
Dupre Library (STEP Computers)
Sherri Desormeaux 482-0919
Alumni
Lana Rodriguez 482-5254
The Learning Center in Lee
Hall
Brent Romero 482-5927
French House
Helpdesk 482-5516
All Others
| |
|
How do I change
my ISIS password once I have
received a new password from
the Helpdesk?
You will be asked for the password given to you by the
Help Desk. Once you have entered
this password, press the Enter
key. At that time, enter the
new password you wish to change
your password to. This password
must not be a password you
have used once before.
|
| |
|
What if this is the first time I need an
ISIS password; what do I do?
| If you are in need of an ISIS password for the first time, go
to the Help Desk website (http://helpdesk.ull.edu)
and click on "ISIS/MVS
Account Application" under "New Users". Print the
.pdf file displayed and fill out
the information. Once you have done
this, forward the document to Phyllis
Totaro (OIS) in a green envelope.
You will be contacted via email and
phoned as soon as the password is
processed. |
|
How do I use the new ISIS password which
has been issued to me?
New ISIS passwords expire when first issued. The new user must
enter in the new password and then create a new password to change
it to. Password will be verified a second time, at time of entry.
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My Outlook program has
never run on my computer, how do I set it up to pop my
campus email?
- Click on Self Help Guides
- Click on Microsoft Outlook 2003
- Click on My Outlook program has never run on my computer, how
do I set it up to pop my campus email?
- Follow instructions outlined. Printing document may be helpful.
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Who do I contact to
set up a website?
If you need help setting up a website, contact the webmaster (Ken
Soirez) at 482-5763.
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What if I am getting an error message
saying "Academic Standing Prevents Registration"?
Make sure you have entered the correct academic standing when
trying to register for your class.
Are you a graduate or undergraduate?
Make sure this standing has been
input correctly. If you have entered
your academic standing correctly,
contact the Registrar's office for
more information.
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What must I
do to reenroll into the university?
| If you are not enrolled and you are trying to get back into the
system, you must go to Admissions to
reenroll. It will then take 2 to 7
business days before you are in our
system. You can call for us to let
you know if you are in the system;
however we cannot give you the password
over the phone. You must come in with
a picture ID to get your password. |
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What do I do if I am a newly enrolled student
at the university and I need to register for classes?
If you are a newly enrolled student at the university, you should
receive a letter in the mail within
2 to 7 business dayss from the day
you were admitted. If you do not
receive a letter you are free to
come by the Help Desk in person with
a picture id. Please call before
coming to insure the you are in the
system..
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What do I do if all of my courses for the
semester have been dropped?
You must reenroll before being able to obtain an username and
password. Go to the admissions office
to reenroll. It will take 2 to 7
days from the time you are reenrolled
before you will receive your username
and password in the mail.
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How do I download (pop) messages leaving
my campus mail on the server for a specific amount of time?
Go to http://helpdesk.ull.edu where you can see a "Self
Help Guide"
option on the right-hand of the screen.
You will then have to click on "UWIN
Campus Wireless Network". Then click
"How do I download (pop) messages
leaving my campus mail on the server
for a specific amount of time.
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What do I do if I send a big file in
outlook, and then decide I don't want to continue with
transmission?
Go to "File", click on "Work Offline" to stop the file from
transmitting. Go to outbox and delete
the file. To resume, uncheck work
offline.
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What do I do if I have problems
sending mail in Outlook Express?
Check your outgoing mail server. Make sure it is set to mailer.louisiana.edu.
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What if my Apple computer is not netreging?
If your Apple computer is not netreging properly, follow the
following steps:
- Click on the Apple Menu in the upper left-hand corner of the
screen.
- Go down to System Preferences and select it.
- When the Control Panel opens, look for the icon marked "Sharing"
and click on it.
- One of the items that will be checked is "Windows Sharing",
uncheck it.
You should be able to netreg now. |
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When I click on Webaid from ULINK, I get
a blank screen. What should I do?
Jinitiator is probably not loaded. Download Jinitiator 1.3.1.26
or call HelpDesk for assistance at
482-5516.
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What is mail quota for students and staff?
The mail quota for students has been increased from 4 MB to
10MB; for faculty and staff, the
mail quota has been increased from
10 MB to 20 MB.
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What if my classes have been dropped and
I don't know why?
If your classes have been dropped and you don't know why, then
call or go to the Registrar's office
(Martin Hall) and find out why.
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What if I need a CACS password for the
computers in the CACS building?
If you need a CACS password for the computers in the CACS building,
go to the third floor of CACS and
ask for Lock Stewart.
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Can those who use Fletcher's
wireless internet connect to UWIN too?
Fletcher has there own wireless internet called FLETCHER and
FLETCHER2. You can connect to UWIN,
but UWIN is different from the Fletcher
wireless internets. If you need help
with Fletcher's wireless, see the
technican in the Performing Arts
building.
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What if I have a hardware problem with my
own personal computer?
If you have hardware problems with their own personal laptop/computer
(non-university owned), go to the
vendor you purchased the laptop/computer
from for help
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What if I have lost computing facilities?
If you are enrolled and have not paid fees, then you must pay
fees before computing services can
be given to you. You must see the
student cashier office in Corona
Hall to pay fees.
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How do I configure my
computer to use the STEP Modem Dial-up connection?
Dial-up instructions are available at the Help Desk if you need
to set up a STEP modem connection.
These instructions are also available
online via the Help Desk website
via the STEP Dial-up Internet
option.
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As a retiring employee, do
I have access to the STEP modems?
Employees retiring from the university can keep their username
and password and have access to the
STEP modem.
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What if I am having trouble viewing all
the assignments given to me by my instructor? Everyone
else in the class
is not having this problem.
If you are having trouble viewing all of the assignments given
to you by your instructor in Moodle,
first click the little box in the
right hand corner to expand the list
of items on the front page. This
usually is the problem.
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Where can I obtain a
copy of an academic catalog?
A disc with academic catalog information can be obtained from
Junior Division (Lee Hall).
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